Privacy Statement

Overview

Daedum, Inc. ("Daedum," "we," "us," or "our") provides cloud-based computer-aided design (CAD), engineering workflow, design collaboration, technical documentation, community, and related software services. This Privacy Statement explains how we collect, use, disclose, store, transfer, and protect personal information when you use our websites, applications, APIs, platform, support services, events, communications, and related offerings.

This Privacy Statement applies to information Daedum processes for its own business purposes. When Daedum processes files, projects, CAD models, technical data, or other content on behalf of a customer organization, Daedum generally acts as a service provider or processor under that customer organization's instructions and applicable written agreement.

Scope, Roles, and Definitions

This Privacy Statement applies to Daedum websites, products, services, applications, APIs, support channels, community features, webinars, surveys, events, and other offerings that link to or reference this statement.

For purposes of this Privacy Statement, "personal information" or "personal data" means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an identifiable person. It does not include information that has been anonymized, de-identified, or aggregated where it cannot reasonably identify a person.

"Customer Content" means content uploaded, created, processed, stored, shared, or managed through Daedum by or on behalf of a customer organization, including CAD files, assemblies, parts, drawings, renderings, comments, documentation, project metadata, and related technical materials.

If you use Daedum through an employer, school, contractor, customer, or other organization, that organization may control your account, workspace, access rights, and Customer Content. In that case, privacy requests about workspace content or account administration may need to be directed to that organization.

Information We Collect

We collect information directly from you, automatically through your use of Daedum, from your organization, and from third parties where permitted by law.

Information you provide

Account information, such as name, email address, password, company, job title, phone number, profile information, and workspace affiliation.
Professional information, such as role, organization, industry, team membership, collaboration preferences, and product interests.
Commercial and billing information, such as subscription plan, billing contact, transaction history, tax information, invoices, renewal details, and payment status.
Support and communications, such as messages, support tickets, feedback, survey responses, community posts, forum activity, event registrations, and correspondence with Daedum.
Authentication information, such as login credentials, account recovery details, passkey information, single sign-on metadata, and security preferences.

Customer Content

Daedum may process Customer Content that you or your organization uploads, creates, stores, manages, previews, converts, shares, or otherwise uses through the platform. Customer Content may include CAD files, models, assemblies, parts, meshes, drawings, diagrams, renderings, images, screenshots, technical documentation, manuals, inspection materials, workflow data, comments, annotations, version history, and related project metadata.

You or your organization retain ownership of Customer Content. Daedum uses Customer Content to provide, secure, maintain, support, and improve the services, and as otherwise directed by the customer or permitted by agreement.

Information collected automatically

Device and browser information, such as IP address, device type, operating system, browser type, browser language, and approximate location.
Usage information, such as pages viewed, tools used, features selected, files opened, upload and download events, sharing actions, timestamps, session duration, API calls, and navigation activity.
Technical and diagnostic information, such as crash reports, logs, performance data, error messages, security events, and system configuration.
Cookie and similar technology data, such as cookie identifiers, local storage values, analytics events, preference settings, and session information.

Information from third parties

Your organization, such as workspace membership, role, permissions, subscription eligibility, identity provider attributes, and account provisioning details.
Integration partners, marketplaces, resellers, single sign-on providers, payment processors, and service providers.
Public sources, business contact databases, marketing providers, analytics vendors, and event partners where permitted by law.

Categories of information

Category	Examples	Sources	Common purposes
Identifiers	Name, email address, phone number, username, account ID, IP address, and device identifiers.	You, your organization, service use, integrations.	Account administration, authentication, support, security, communications.
Professional information	Company, job title, role, industry, team membership, workspace affiliation, and product preferences.	You, your organization, partners.	Workspace setup, collaboration, customer support, product experience.
Commercial information	Subscription plan, purchase history, renewal details, billing contact, invoices, and product interest.	You, your organization, payment providers, resellers.	Billing, subscription management, renewals, customer operations.
Customer Content	CAD files, assemblies, parts, drawings, meshes, annotations, project metadata, manuals, and related engineering materials.	You and authorized workspace users.	Providing the platform, rendering previews, file storage, collaboration, support, security.
Internet or network activity	Pages viewed, features used, upload/download events, API calls, logs, session data, forum activity, and error reports.	Service use and system logs.	Security, troubleshooting, analytics, reliability, product improvement.
Device and approximate location information	Browser, operating system, language, device type, approximate region, and diagnostic data.	Service use and device signals.	Security, performance, localization, fraud prevention, service operations.
Communications	Support tickets, emails, feedback, surveys, event registrations, community posts, and call notes.	You, support channels, events, community features.	Support, training, product improvement, customer relationship management.
Sensitive information	Account credentials, authentication factors, and limited information that may be considered sensitive under applicable law.	You and authentication systems.	Authentication, account protection, security, legal compliance.

How We Use Information

We use personal information and Customer Content for the purposes described below, depending on your relationship with Daedum, the features you use, the choices you make, and applicable law.

Provide, operate, maintain, and secure Daedum.
Create accounts, authenticate users, and administer organizations, workspaces, roles, permissions, and subscriptions.
Upload, store, process, preview, convert, render, organize, link, share, and display CAD files and related Customer Content.
Support collaboration, comments, versioning, file linking, project management, documentation, forums, and workflow features.
Process purchases, subscriptions, invoices, renewals, taxes, and billing support.
Provide customer support, troubleshooting, training, onboarding, and product communications.
Monitor reliability, debug errors, improve performance, and maintain service availability.
Develop and improve current and future features, including usability, analytics, product quality, reliability, and security.
Detect, prevent, investigate, and respond to fraud, abuse, unauthorized access, security incidents, license misuse, and policy violations.
Send administrative messages, security alerts, service updates, and other information about your account or subscription.
Send marketing communications where permitted and allow you to manage communication preferences.
Comply with legal obligations, enforce agreements, resolve disputes, and protect the rights, property, and safety of Daedum, users, customers, and others.

Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, Daedum relies on one or more of the following bases:

Performance of a contract, such as providing the services requested by you or your organization.
Legitimate interests, such as securing, supporting, improving, and marketing Daedum, provided those interests are not overridden by your rights and interests.
Consent, such as for certain cookies, marketing communications, optional integrations, or optional features.
Compliance with legal obligations, such as tax, accounting, sanctions, export control, security, and lawful request requirements.

Where processing is based on consent, you may withdraw consent at any time, subject to applicable law. Withdrawal does not affect processing that occurred before withdrawal.

How We Disclose Information

Daedum may disclose information to the categories of recipients described below. We do not sell Customer Content, and we do not use private CAD files or private engineering data for third-party advertising.

Service providers that host infrastructure, process payments, deliver email, provide analytics, support security, operate support tools, manage customer communications, or assist with business operations.
Your organization, workspace administrators, and authorized users according to account settings, workspace permissions, sharing controls, and customer instructions.
Integration partners, third-party applications, identity providers, marketplaces, or APIs when you or your organization choose to connect them.
Business partners, resellers, event partners, or channel partners where relevant to your relationship with Daedum and where permitted by law.
Professional advisers, such as lawyers, auditors, insurers, accountants, and consultants.
Government authorities, courts, law enforcement, or other parties when required by law or when disclosure is reasonably necessary to protect rights, safety, security, or property.
Parties involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.
Other parties with your consent or at your direction.

We may share aggregated, anonymized, or de-identified information that does not identify a specific person or customer. When we de-identify information, we do not attempt to re-identify it except as permitted by law to validate de-identification.

Customer Content and CAD/Engineering Data

Daedum understands that CAD files, engineering files, manufacturing instructions, project metadata, and related technical materials may contain confidential, proprietary, export-controlled, commercially sensitive, or regulated information.

Daedum uses Customer Content to provide, secure, support, maintain, and improve the services, and as otherwise permitted by customer agreement or customer instruction.
Daedum personnel access Customer Content only where reasonably necessary for support, security, reliability, maintenance, legal compliance, or other legitimate business functions.
Customers are responsible for managing user access, sharing settings, project permissions, integrations, and the content they choose to upload or share.
Daedum does not sell Customer Content and does not use private Customer Content for third-party advertising.
If Customer Content is subject to export control, confidentiality, data residency, contractual, or regulatory restrictions, customers are responsible for configuring and using Daedum consistently with those obligations unless Daedum has expressly agreed otherwise in writing.

AI, Automation, and Product Improvement

Daedum may offer or develop AI-assisted, automated, analytics, or recommendation features that help users work with CAD files, documentation, projects, workflows, support, or product configuration. Where such features are available, Daedum may process inputs, outputs, Customer Content, metadata, and usage information to provide the feature at your or your organization's direction.

Daedum should not use private Customer Content to train generalized AI models unless that use is clearly disclosed and permitted by customer settings, written agreement, or applicable consent. Daedum may use aggregated, anonymized, or de-identified information to understand usage patterns, improve product quality, and develop future offerings where permitted by law and agreement.

Cookies, Analytics, Marketing, and Advertising

Cookies and similar technologies

Daedum may use cookies, local storage, pixels, beacons, SDKs, and similar technologies to operate the website and platform, remember preferences, secure accounts, measure performance, analyze usage, and improve our services.

Where required, Daedum will provide cookie controls or consent options. You may also be able to limit cookies through your browser settings, although some features may not function properly without them.

Analytics

Daedum may use first-party or third-party analytics tools to understand service performance, product usage, reliability, adoption, and user experience. Analytics information may be associated with an account, workspace, browser, or device where permitted by law and agreement.

Marketing and advertising

Daedum may send product updates, newsletters, event invitations, educational materials, surveys, or promotional communications where permitted by law. You can opt out of marketing emails by using the unsubscribe link or contacting Daedum.

Daedum does not use private Customer Content for third-party advertising. If Daedum engages in targeted advertising, cross-context behavioral advertising, or other activities that applicable law treats as a sale or sharing of personal information, Daedum will provide required notices and opt-out mechanisms.

Security

Daedum uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, disclosure, alteration, loss, or destruction. These safeguards may include encryption, access controls, authentication tools, logging, monitoring, backups, vulnerability management, secure development practices, and security reviews.

No system can be guaranteed to be completely secure. Customers and users are responsible for maintaining secure credentials, managing user access, configuring workspace permissions, and using the services in a manner appropriate for the sensitivity of their content.

Data Retention

We retain personal information and Customer Content for as long as reasonably necessary to provide Daedum, fulfill the purposes described in this Privacy Statement, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support business operations.

Retention periods may depend on the type of information, account status, customer instructions, legal requirements, backup cycles, security needs, and the nature of the services used. Deleted information may remain in backups, logs, or archives for a limited period before being overwritten or deleted according to our retention practices.

International Transfers

Daedum and its service providers may process and store information in the United States and other countries where we or our providers operate. These countries may have data protection laws that differ from the laws of your location.

Where required, Daedum uses appropriate safeguards for international transfers, which may include contractual protections, customer agreements, data processing addenda, or other transfer mechanisms recognized by applicable law.

Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Access personal information.
Correct inaccurate personal information.
Delete personal information.
Receive a copy of personal information in a portable format.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain marketing, targeted advertising, sale, or sharing activities.
Appeal a privacy rights decision where required by law.
Lodge a complaint with a data protection authority where available.

To exercise privacy rights, contact Daedum at contact@daedum.com. We may need to verify your identity before responding. If your account is managed by an organization, Daedum may refer your request to that organization and cooperate with the organization as required by law and agreement.

U.S. State Privacy Notices

Residents of certain U.S. states, including California and other states with comprehensive privacy laws, may have additional rights to know, access, correct, delete, obtain, or opt out of certain processing of personal information.

Daedum does not knowingly sell private CAD files, engineering files, or Customer Content. If Daedum's use of cookies, analytics, advertising tools, or similar technologies is considered a sale, sharing, or targeted advertising under applicable law, Daedum will provide legally required notices and opt-out choices.

Where required by applicable law and technically feasible, Daedum will process legally recognized browser-based opt-out signals for applicable activities. If Daedum uses sensitive personal information, Daedum does not use or disclose it for purposes that require a right to limit under California law unless Daedum provides the required notice and choice.

EEA, UK, and Similar Regional Rights

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar data protection laws, you may have rights to access, rectify, erase, restrict, object to processing, receive data portability, withdraw consent, and lodge a complaint with a supervisory authority.

Where Daedum processes personal information on behalf of a customer organization, the customer organization may be the controller of that information and Daedum may act as processor. In those cases, Daedum will generally handle rights requests under the customer's instructions and applicable data processing terms.

If Daedum is required to appoint an EU or UK representative, data protection officer, or local contact, Daedum will identify that contact in this Privacy Statement or a related notice.

Third-Party Sites, Services, and Integrations

Daedum may link to third-party websites, services, plugins, marketplaces, integrations, or applications. This Privacy Statement does not apply to third-party privacy practices. When you use a third-party service or integration, the third party may process information under its own terms and privacy notices.

Your organization may choose to connect Daedum with third-party tools such as identity providers, cloud storage services, payment providers, analytics tools, manufacturing systems, or collaboration applications. Customers are responsible for reviewing and configuring these integrations appropriately.

Children and Students

Daedum is intended for professional, business, and organizational use. It is not directed to children under 13, and Daedum does not knowingly collect personal information from children under 13.

If Daedum provides services to schools, students, or educational institutions, those services may be governed by separate agreements, notices, parental or institutional consent requirements, or applicable education privacy laws.

Changes to This Privacy Statement

Daedum may update this Privacy Statement from time to time. If we make material changes, we will provide notice as required by law, such as by posting an updated statement, updating the effective date, notifying account administrators, sending a notice, or providing in-product notice.

Your continued use of Daedum after an updated Privacy Statement becomes effective means the updated statement applies to your use of the services, subject to applicable law and any customer agreement.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Statement or Daedum's privacy practices, contact us at:

Company: Daedum, Inc.

Email: contact@daedum.com

For privacy rights requests, please include your name, contact information, location, the nature of your request, and enough information for Daedum to verify and process the request.